Returns & Refunds

We want you to be satisfied with your Protek purchase. Please contact us before sending back any item.

Return window

Eligible items may be requested for return within 14 days of delivery. Items must be unused, in their original condition, and returned with the original packaging, accessories, and documentation.

Items that cannot be returned

Activated, configured, filtered, customized, personalized, or final-sale phones and devices are not returnable unless the item is defective or Protek made an error. Used devices may show normal cosmetic wear described in the listing.

Return authorization

Call 845-999-TALK (8255) before returning anything. Unauthorized returns may not be accepted. Customers are responsible for return shipping unless the item is defective or the wrong item was sent.

Refunds

Approved refunds are issued after the returned item is received and inspected. Original shipping charges and service, setup, activation, or customization fees are non-refundable unless Protek made an error. Refund processing time may vary by payment provider.